Certifier performance

All fishery certifiers are required to have their own complaints procedure. You should be able to find this on their website – listed with their contact details. If you need to raise a complaint with your certifier, please use their complaints procedure as a first step.

If you are not satisfied with your certifier’s response, it is possible to raise a complaint with MSC’s independent accreditation body – Accreditation Services International (ASI). The website includes full details of the ASI complaints procedure.