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The Marine Stewardship Council welcomes your feedback as it helps us improve our program. This page provides details of how to contact us depending on the type of feedback or complaint you would like to submit.
What is your complaint or feedback about?
If you have a complaint about a fishery seeking MSC certification, please contact the certification body conducting the fishery’s assessment and register yourself as a stakeholder.
For more information on the assessment and objection process, see:
If you believe an MSC certified fishery is engaged in unsustainable fishing, please contact the certification body who assessed that fishery. To find the certification body and their contact details, search for the fishery of interest using the MSC Track a Fishery website.
If you're concerned that a certification body has not acted impartially in their assessment of a fishery, or for any other complaint about the conduct of a certification body, you can complain directly to the certification body.
If the certification body does not respond to your complaint, or you are dissatisfied with the response, you can raise this with Assurance Services International (ASI). Anyone can also raise an incident to ASI, ranging from generic observations to major concerns regarding certificate holders or certification bodies. ASI is the independent body that oversees certification bodies.
To find out how you can participate in the development of the MSC Fisheries Standard or the Chain of Custody Standards, please visit Developing our Standards. There are also opportunities to be involved in our current Fisheries Standard Review.
If you have found something wrong with an MSC labelled fish or seafood product, please contact the brand or supplier of that product.
If you know of a case where the MSC name or label is being misused, please use the Report ecolabel misuse form
You can use the MSC Complaints Procedure for complaints about:
The MSC Complaints Procedure and the MSC Notice of Complaint Form can be found below. Please send any questions about the MSC complaint process to standards@msc.org.
If you are not sure of the best way to give your feedback or complaint, please email the Quality and Assurance Team via standards@msc.org
For any other queries, comments or suggestions, please see our contact us page
It’s vital that everyone, from fishers to retailers, scientists to consumers, has confidence in the blue MSC label.
Independence, transparency, impartiality and consultation are central to the MSC’s values and commitment to maintain and strengthen world-leading standards.
Our Strategic Plans provide essential direction to help us make the greatest improvements to marine environments.
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