Submitting a complaint

The MSC welcomes your feedback as it helps us improve our program. Depending on what you would like to tell us, there are different ways you can give feedback or register a complaint.

What is your complaint regarding?

 

An MSC certified fishery

If you believe an MSC certified fishery is engaged in unsustainable fishing, please contact the certification body who assessed that fishery. To find the certification body and their contact details, search for the fishery of interest using the MSC Track a Fishery website.

 

 

An MSC labelled product

If you have found something wrong with an MSC labelled fish or seafood product, please contact the brand or supplier of that product.

 

 

A fishery seeking MSC certification

If you have a complaint about a fishery seeking certification, please contact the certification body conducting the fishery’s MSC assessment and register yourself as a stakeholder. For more information on the assessment and objection process, see how to engage with a fishery assessment.

 

Conduct of a certification body

If you’re concerned that a Conformity Assessment Body (CAB) has not acted impartially in their assessment of a fishery, please direct your feedback to Assurance Services International (ASI), the independent body who oversees certification bodies.

 

 

Feedback on the MSC Standards

You can participate in the development of the MSC Fisheries Standard or the Chain of Custody Standards. Visit our Program Improvements website to see how we are currently developing our Standards. You can also read more about our Fisheries Standard Review and Assurance Review to find out how you can participate in Standard development.

 

 

Misuse of the MSC label

Please use the Report ecolabel misuse form

 

Conduct of the MSC

Would you like to complain about the conduct of the Marine Stewardship Council in managing our certification program, the process of setting our Standards, or any other area of MSC operation? Please outline your complaint using the complaints form below, following the complaints procedure. Please send the completed form to standards@msc.org

We will be in touch about the outcome of your complaint. If your complaint is outside the scope of our complaints procedure, we will let you know how else it can be resolved.


MSC Notice of Complaint Form
Description: This document is to be used for submitting complaints about the MSC program.

Language: English
Date of Issue: 20 February 2018
Date effective: 20 February 2018
MSC Complaints Procedure
Description: This document details the process for submitting complaints about the MSC program.

Language: English
Version: 3.20
Date of Issue: 09 April 2019
Date effective: 09 April 2019

If you are not sure of the best way to give your feedback or complaint, please email the Quality and Assurance Team via standards@msc.org

 

Have a question that’s not a complaint?

For any other queries, comments or suggestions, please see our contact us page

 

 

More about the MSC

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How we meet best practice

It’s vital that everyone, from fishers to retailers, scientists to consumers, has confidence in the blue MSC label.

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Our governance

Independence, transparency, impartiality and consultation are central to the MSC’s values and commitment to maintain and strengthen world-leading standards.

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Our strategy

Our Strategic Plans provide essential direction to help us make the greatest improvements to marine environments.

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