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If you would like to make a complaint about the conduct of the Marine Stewardship Council (MSC) in managing its certification program, the process of setting its standards, or any other area of operation, you can do so via the MSC Complaints Procedure, which can be found below.
Complaints should be submitted in writing using the MSC Notice of Complaint Form. When your complaint is received, we will check it to ensure that it is within the scope of our Complaints Procedure, and will inform you of whether or not your complaint has been accepted as meeting the criteria for investigation. If we need more information to determine whether we can accept your complaint, we will give you the opportunity to re-submit. Please refer to the section below for types of complaints that cannot be handled using the MSC Complaints Procedure.
Refer to the ASI Complaints Procedure
Refer to the CAB’s own complaints procedure. If the CAB does not satisfactorily address the grounds of the complaint, you should then refer the matter on to ASI via the ASI Complaints Procedure.
Refer to the objections process under Engage with a fishery assessment
Use the Report ecolabel misuse form
Send to standards@msc.org
Send to PeerReviewCollege@msc.org
or the standard-setting process for the ASC-MSC Seaweed Standard which should refer to the MSC-ASC Joint Seaweed Standard Setting Complaints Procedure below
It’s vital that everyone, from fishers to retailers, scientists to consumers, has confidence in the blue MSC label.
Independence, transparency, impartiality and consultation are central to the MSC’s values and commitment to maintain and strengthen world-leading standards.
Our Strategic Plans provide essential direction to help us make the greatest improvements to marine environments.
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