Submitting a complaint

If you would like to make a complaint about the conduct of the Marine Stewardship Council (MSC) in managing its certification program, the process of setting its standards, or any other area of operation, you can do so via the MSC Complaints Procedure, which can be found below.

Complaints should be submitted in writing using the MSC Notice of Complaint Form. When your complaint is received, we will check it to ensure that it is within the scope of our Complaints Procedure, and will inform you of whether or not your complaint has been accepted as meeting the criteria for investigation. If we need more information to determine whether we can accept your complaint, we will give you the opportunity to re-submit.

Please refer to the section below for types of complaints that cannot be handled using the MSC Complaints Procedure.

 

MSC Complaints Procedure
Description: This document details the process for submitting complaints about the MSC program.

Language: English
Version: 3.20
Date of Issue: 09 April 2019
Date effective: 09 April 2019
MSC Notice of Complaint Form
Description: This document is to be used for submitting complaints about the MSC program.

Language: English
Date of Issue: 20 February 2018
Date effective: 20 February 2018

Other types of complaint

Issues that should not be submitted via the MSC Complaints Procedure.

Conduct of Assurance Services International (ASI)

Refer to the ASI Complaints Procedure

Conduct of a Conformity Assessment Body (CAB)

Refer to the CAB’s own complaints procedure. If the CAB does not satisfactorily address the grounds of the complaint, you should then refer the matter on to ASI via the ASI Complaints Procedure.

Objection to a fishery certification decision

Refer to the objections process under Engage with a fishery assessment

Misuse of the MSC label

Use the Report ecolabel misuse form

Content of an MSC Standard

Send to standards@msc.org

Appointment of a peer reviewer in any fishery assessment

Send to PeerReviewCollege@msc.org

Content of the ASC-MSC Seaweed Standard

or the standard-setting process for the ASC-MSC Seaweed Standard which should refer to the MSC-ASC Joint Seaweed Standard Setting Complaints Procedure below

Complaints regarding the conduct and decisions of Independent Adjudicators

MSC-ASC Joint Complaints Procedure
Description: This procedure sets out the process to be followed for effective and timely resolutions to complaints relating to ASC-MSC’s Seaweed Standard Setting activities including review and revision of the resulting standard.

Language: English
Version: 1.00
Date of Issue: 01 February 2016
Date effective: 01 February 2016

More about the MSC

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How we meet best practice

It’s vital that everyone, from fishers to retailers, scientists to consumers, has confidence in the blue MSC label.

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Our governance

Independence, transparency, impartiality and consultation are central to the MSC’s values and commitment to maintain and strengthen world-leading standards.

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Our strategy

Our Strategic Plans provide essential direction to help us make the greatest improvements to marine environments.

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